Termos de Serviço

1. Acceptance of Terms

By accessing or using the Zenvy Pay platform available at zenvypay.com (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use the Service.

These Terms constitute a legally binding agreement between you and Zenvy Pay. We reserve the right to modify these Terms at any time with notice as described in Section 16.

2. Description of Service

Zenvy Pay is an international remittance platform that enables individuals located outside Brazil to send funds to recipients in Brazil via the PIX instant payment system. Our service allows you to:

• Send money from supported countries to Brazil in Brazilian Reais (BRL)
• Deliver funds directly to a recipient's bank account or digital wallet via PIX
• View real-time exchange rate quotes before confirming a transfer
• Track the status of your transactions in real time

Payment processing and currency exchange are facilitated through licensed third-party financial services partners. Zenvy Pay is not a bank, a financial institution, or a money services business operating independently — we operate in partnership with regulated entities to provide these services.

3. Eligibility

To use Zenvy Pay, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding contract in your jurisdiction
• Not be located in, or a resident of, any country subject to comprehensive economic sanctions by the United States Office of Foreign Assets Control (OFAC), the United Nations, or the European Union (including but not limited to Cuba, Iran, North Korea, Russia, Syria, and the Crimea region)
• Not be on any government list of prohibited or restricted parties
• Not be a politically exposed person (PEP) without prior written approval from Zenvy Pay

By using the Service, you represent and warrant that you meet all eligibility requirements.

4. Account Registration

To use the Service, you must create an account using one of the following authentication methods:

• Google account
• Apple account
• Email and password

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at founders@zenvypay.com if you suspect any unauthorised use of your account. Zenvy Pay will not be liable for any loss or damage arising from your failure to protect your credentials.

5. Fees and Exchange Rates

When you initiate a transfer through Zenvy Pay, the following fees and adjustments apply:

• Service fee: 1.5% of the transaction amount
• Exchange rate spread: 0.5% applied to the mid-market exchange rate

The exact amount your recipient will receive in BRL is displayed on the conversion calculator before you confirm the transaction. The quoted rate is valid for a limited period, after which a new quote will be generated. By confirming a transaction, you accept the applicable rate and fees at that time.

Exchange rates fluctuate and we do not guarantee any particular rate beyond the period specified in the quote. Fees are subject to change with notice as described in Section 16.

6. Transaction Limits

The following limits apply to each individual transaction:

• Minimum transaction amount: USD $10.00 (or equivalent in supported currencies)
• Maximum transaction amount: USD $10,000.00 (or equivalent in supported currencies) per transaction

Additional limits may apply based on your identity verification level and compliance requirements. We reserve the right to impose additional transaction limits at our discretion or as required by applicable law.

7. PIX Recipient Requirements

To send money via Zenvy Pay, you must provide a valid PIX key for the recipient in Brazil. Accepted PIX key types are:

• CPF (Brazilian individual taxpayer registry number)
• Email address
• Mobile phone number (in Brazilian +55 format)
• Chave aleatória (random UUID key)

You are responsible for ensuring that the PIX key you provide is correct and belongs to the intended recipient. Zenvy Pay is not responsible for funds sent to an incorrect PIX key provided by you. Once a PIX transfer is executed, it generally cannot be reversed.

8. Prohibited Activities

You agree not to use Zenvy Pay for:

• Money laundering, terrorist financing, or any other illegal financial activity
• Transactions involving proceeds from criminal activity
• Circumventing applicable sanctions, export controls, or AML regulations
• Fraud, deception, or impersonation of any person or entity
• Any purpose that violates applicable local, state, national, or international law or regulation
• Sending funds to persons or entities on government sanctions lists
• Commercial transactions on behalf of an unlicensed money transmission business

Violation of this section may result in immediate account suspension, reporting to relevant authorities, and potential legal action.

9. KYC / AML Compliance

To comply with applicable Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, identity verification is required for certain transaction amounts or as otherwise required by our payment processing partners.

KYC verification is conducted by our licensed payment processing partners, who operate under applicable financial regulations. You agree to provide accurate and complete information during the verification process. Providing false or misleading information is a violation of these Terms and may be a violation of applicable law.

We reserve the right to suspend or terminate your account and report suspicious activity to relevant authorities if we believe you are involved in money laundering, fraud, or other illegal activities.

10. Intellectual Property

The Zenvy Pay name, logo, platform, software, content, and all related materials are the intellectual property of Zenvy Pay and are protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your personal, non-commercial use in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works of, or commercially exploit any part of the Service without our prior written consent.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZENVY PAY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

IN NO EVENT SHALL ZENVY PAY'S TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO ZENVY PAY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

You acknowledge and agree that:

• Zenvy Pay is not a bank or deposit-taking institution and does not hold funds on your behalf
• Zenvy Pay is not a licensed money transmitter operating independently — we rely on licensed third-party partners for regulated financial services
• We do not guarantee uninterrupted access to the Service
• Exchange rates are indicative and subject to market fluctuations
• PIX transfers, once executed, are generally irreversible

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Where applicable, and particularly for transactions involving Brazilian recipients, relevant provisions of Brazilian law — including the Lei Geral de Proteção de Dados (LGPD), Banco Central do Brasil regulations, and the Brazilian Consumer Protection Code (Código de Defesa do Consumidor) — may also apply.

14. Dispute Resolution

In the event of a dispute arising from or relating to these Terms or your use of the Service, we encourage you to first contact us at founders@zenvypay.com to seek an informal resolution.

If informal resolution is not successful, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA), conducted in English. Each party shall bear its own costs. Class action lawsuits and class-wide arbitration are not permitted under these Terms to the extent permitted by applicable law.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction.

15. Termination

You may close your account at any time by contacting us. We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without notice, for conduct that we believe violates these Terms, applicable law, or is harmful to other users, us, third parties, or the public.

Upon termination, your right to use the Service will immediately cease. We will retain your data as required by applicable law and our Privacy Policy.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the “Last updated” date at the top of this page and, for significant changes, by sending an email to the address associated with your account.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.

17. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us: