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Perguntas frequentes
How long does a transfer take?
Most transfers are completed within minutes. Once your payment is confirmed, the recipient typically receives the funds in their Brazilian bank account or digital wallet via PIX in under 10 minutes. In rare cases, transfers may take up to 1 business day due to payment processing delays or additional identity verification requirements.
What fees does Zenvy Pay charge?
Zenvy Pay charges a service fee of 1.5% of the transaction amount, plus an exchange rate spread of 0.5%. There are no hidden fees. The exact amount your recipient will receive in BRL is shown on the conversion calculator before you confirm any transaction.
What PIX key types are accepted?
You can send money to any valid Brazilian PIX key: CPF (individual taxpayer ID), email address, mobile phone number (in +55 format), or a chave aleatória (random UUID key). Make sure you enter the correct key — once a PIX transfer is executed, it generally cannot be reversed.
What is the minimum and maximum I can send?
The minimum transfer amount is USD $10 (or equivalent in your local currency). The maximum per transaction is USD $10,000. Additional limits may apply depending on your identity verification level.
Is my payment information secure?
Yes. Zenvy Pay does not store your card details. All payment processing is handled by our licensed payment processing partners, who are PCI DSS compliant. Your identity verification (KYC) is also handled by our regulated partners. We use industry-standard encryption for all data transmitted to and from our platform.
Note: Zenvy Pay is not a bank and does not hold funds on your behalf. Payment processing and identity verification are handled by our licensed third-party partners. For transaction disputes, please include your transaction ID in your email.